Customer Feedback Managagement System in Kenya

Comprehensive Customer Metrics

Three crucial customer satisfaction metrics Net Promoter Score (NPS), Customer Satisfaction (CSAT) & Customer Effort Score (CES)

Multiple Feedback Collection Methods

Cater to all customer touchpoints, ensuring no feedback is missed.

Customised Feedback Forms

Tailor the feedback process to meet your unique business requirements.

Adaptable Designs and Layouts

Adjust the layout of your feedback channels to reflect your brand, encouraging more customer engagement.

Feedback Devices

Utilise our Customer Feedback Terminal (QB-CFT Series) enables intuitive and effortless collection of customer reviews and ratings.

Customer Portal

Integrated portal enhances the customer experience, providing a user-friendly platform for offering valuable feedback.

Social Media

Leverage social media platforms for instant customer feedback, promoting open dialogue and strengthening customer relationships.

Mobile App Feedback

Captures detailed customer feedback via QueueBee’s App, anywhere, thereby enhancing service quality and responsiveness.

Email and SMS Surveys

Engage customers with tailored email and SMS surveys, capturing their insights while the experience is still fresh.

Website

Encourage user interaction with an easily accessible feedback form on your website, turning passive browsing into active engagement.

Net Promoter Score (NPS)

Gauge customer loyalty using the simple and effective NPS metric. With one straightforward question, understand the likelihood of your customers recommending your business. Monitor your NPS over time to improve customer relationships and grow your business.

Evaluate Assess Customer Satisfaction (CSAT)

Quickly measure customer satisfaction after each interaction. The responses provide immediate insights, enabling you to act on feedback and improve your customer service, boosting overall satisfaction.

Evaluate Measure Customer Effort (CES)

Understand how easy it is for your customers to interact with your business. High CES scores signal the need for improvements. Utilise this feedback to make your services more user-friendly, enhancing customer experience and retention.

Centralised Dashboard

Navigate all aspects of your customer feedback journey from a single, comprehensive dashboard. Accessible from any device, anywhere, and at any time, it integrates feedback, surveys, analytics, and more in one place.

Real-Time Data Access and Consolidation

Get live updates from all customer touchpoints. Real-time data consolidation ensures you have fast and accurate access to information, allowing you to make informed decisions promptly.

Customisable Analytics

Maximise your business performance with our tailored analytics. Adapt reports to suit user and management requirements, featuring various report types such as NPS, CSAT, feedback trends, and staff performance.

Visualisation Tools

Dynamic views, graphical reporting capabilities present data in an easy-to-understand format. Enhance your comprehension and interpretation of customer feedback data.